Manage or cancel a subscription (iPhone/iPad). Open the iOS Settings app → tap your name → Subscriptions → 16Word, where you can change or cancel. On the web, use Account → Manage subscription.
Restore a purchase. Sign in with the same account, open Plans, and your active subscription is restored automatically. If it doesn’t appear, email us.
Reset your password. On the sign-in screen tap Forgot password and follow the emailed link.
Delete your account and data. Go to Account → Delete account, or email us and we’ll remove your data.
Report a wrong translation or answer. Use the Report link on any flashcard and we’ll review it.
Billing questions. Purchases on iPhone/iPad are handled by Apple; for refunds use reportaproblem.apple.com. For anything else, email us.
Your privacy choices & data deletion
You control your data. We collect only what the app needs to work (your account, learning progress, and diagnostics) and we do not track you across other apps or websites, sell your data, or use third-party advertising.
Delete your account and all associated data. Go to Account → Delete account in the app, or email hello@16word.com and we’ll erase it. Deletion is permanent.
Request a copy of your data. Email hello@16word.com and we’ll send you the data associated with your account.
Analytics choice. On the web, manage optional usage analytics any time via Cookie settings in the footer. In the mobile app we use no tracking cookies at all.
Marketing emails. Every non-essential email has an unsubscribe link; essential account emails (like password resets) always send.